Customer Relationship

Categories: Customer Relationship Management

About Course

Customer Relationship Management

Objective: Train SRMs to build and maintain strong relationships with customers, ensuring satisfaction and retention.

Key Modules:

Best Practices for Initial Customer Engagement
Providing Post-Installation Support
Collecting and Analyzing Customer Feedback
Retention Strategies to Ensure Continued Satisfaction
Managing Referral Programs to Maximize New Leads
Handling Inquiries and Resolving Complaints
Building Long-Term Customer Loyalty

1. The Importance of First Impressions
2. Preparing for Customer Engagement
3. Establishing Trust and Building Rapport
4. Tailoring Communication to the Customer
5. Presenting Baltai Energy as a Trusted Partner
6. Setting the Stage for a Long-Term Relationship
7. Challenge Questions
8. The Importance of Post-Installation Support
9. Key Components of Post-Installation Support
10. Handling Customer Concerns and Complaints

Course Content

Course Module 22: Best Practices for Initial Customer Engagement
Module Objective: Equip SRMs with effective strategies to establish positive first impressions and build trust with potential and new customers. This module emphasizes professionalism, empathy, and tailored communication.

Course Module 23: Providing Post-Installation Support
Module Objective: Equip SRMs with the knowledge and skills required to provide excellent post-installation support, ensuring customer satisfaction, fostering loyalty, and addressing any issues that arise after solar system installation.

Course Module 24: Collecting and Analyzing Customer Feedback
Module Objective: Enable SRMs to systematically gather, analyze, and utilize customer feedback to improve services, enhance customer satisfaction, and refine sales strategies.

Course Module 25: Retention Strategies to Ensure Continued Satisfaction
Module Objective: Equip SRMs with strategies to foster customer loyalty, reduce churn, and ensure long-term satisfaction by delivering exceptional service and value.

Course Module 26: Managing Referral Programs to Maximize New Leads
Module Objective: Enable SRMs to effectively implement and manage referral programs, leveraging existing customer networks to generate new leads and boost sales.

Course Module 27: Handling Inquiries and Resolving Complaints
Module Objective: Equip SRMs with the skills to effectively address customer inquiries, resolve complaints, and maintain customer satisfaction and loyalty.

Course Module 28: Building Long-Term Customer Loyalty
Module Objective: Equip SRMs with strategies to foster long-term customer loyalty, turning satisfied clients into advocates for Baltai Energy’s Solar Solutions Network.

Your Instructor

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