Technical Knowledge

Categories: Technical Knowledge for SRMs

About Course

Technical Knowledge for SRMs

Objective: Provide technical knowledge necessary to explain solar system operations and address basic customer concerns.

Key Modules:

Solar Panel and Inverter Basics
Battery Storage Systems Overview
Installation Process Fundamentals (Non-Technical)
Monitoring Solar System Performance
Troubleshooting Common Customer Issues
Explaining Maintenance and Warranty Policies

1. Introduction to Solar Panels
2. Understanding Inverters
3. Key Benefits of Solar Panels and Inverters
4. Explaining Solar Systems to Customers
5. Challenge Questions
6. Introduction to Battery Storage Systems
7. Types of Battery Storage Systems
8. Key Specifications of Solar Batteries
9. Benefits of Battery Storage Systems
10. Explaining Battery Systems to Customers

Course Content

Course Module 29: Solar Panel and Inverter Basics
Module Objective: Equip Sales Relationship Managers (SRMs) with fundamental knowledge of solar panels and inverters to effectively explain their operations, benefits, and relevance to potential customers.

Course Module 30: Battery Storage Systems Overview
Module Objective: Provide SRMs with foundational knowledge about battery storage systems, enabling them to explain the importance, functionality, and advantages of batteries in solar energy solutions to customers.

Course Module 31: Installation Process Fundamentals (Non-Technical)
Module Objective: Equip SRMs with a foundational understanding of the solar installation process to confidently explain it to customers and address their non-technical questions.

Course Module 32: Monitoring Solar System Performance
Module Objective: Equip SRMs with the knowledge to explain how solar system performance is monitored and guide customers in effectively utilizing monitoring tools for optimal energy management.

Course Module 33: Troubleshooting Common Customer Issues
Module Objective: Equip SRMs with the skills and knowledge to address common customer concerns and resolve basic issues related to solar system performance, ensuring customer satisfaction and system efficiency.

Course Module 34: Explaining Maintenance and Warranty Policies
Module Objective: Enable SRMs to effectively explain Baltai Energy’s maintenance requirements and warranty policies to customers, ensuring transparency and building long-term trust.

Technical Knowledge

Technical Knowledge

About Course

Technical Knowledge for SRMs

What Will You Learn?

Course Content

Course Module 29: Solar Panel and Inverter Basics
Module Objective: Equip Sales Relationship Managers (SRMs) with fundamental knowledge of solar panels and inverters to effectively explain their operations, benefits, and relevance to potential customers.

Course Module 30: Battery Storage Systems Overview
Module Objective: Provide SRMs with foundational knowledge about battery storage systems, enabling them to explain the importance, functionality, and advantages of batteries in solar energy solutions to customers.

Course Module 31: Installation Process Fundamentals (Non-Technical)
Module Objective: Equip SRMs with a foundational understanding of the solar installation process to confidently explain it to customers and address their non-technical questions.

Course Module 32: Monitoring Solar System Performance
Module Objective: Equip SRMs with the knowledge to explain how solar system performance is monitored and guide customers in effectively utilizing monitoring tools for optimal energy management.

Course Module 33: Troubleshooting Common Customer Issues
Module Objective: Equip SRMs with the skills and knowledge to address common customer concerns and resolve basic issues related to solar system performance, ensuring customer satisfaction and system efficiency.

Course Module 34: Explaining Maintenance and Warranty Policies
Module Objective: Enable SRMs to effectively explain Baltai Energy’s maintenance requirements and warranty policies to customers, ensuring transparency and building long-term trust.

Your Instructor

admin

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Technical Knowledge

About Course

Technical Knowledge for SRMs

What Will You Learn?

Course Content

Course Module 29: Solar Panel and Inverter Basics Module Objective: Equip Sales Relationship Managers (SRMs) with fundamental knowledge of solar panels and inverters to effectively explain their operations, benefits, and relevance to potential customers.

Course Module 30: Battery Storage Systems Overview Module Objective: Provide SRMs with foundational knowledge about battery storage systems, enabling them to explain the importance, functionality, and advantages of batteries in solar energy solutions to customers.

Course Module 31: Installation Process Fundamentals (Non-Technical) Module Objective: Equip SRMs with a foundational understanding of the solar installation process to confidently explain it to customers and address their non-technical questions.

Course Module 32: Monitoring Solar System Performance Module Objective: Equip SRMs with the knowledge to explain how solar system performance is monitored and guide customers in effectively utilizing monitoring tools for optimal energy management.

Course Module 33: Troubleshooting Common Customer Issues Module Objective: Equip SRMs with the skills and knowledge to address common customer concerns and resolve basic issues related to solar system performance, ensuring customer satisfaction and system efficiency.

Course Module 34: Explaining Maintenance and Warranty Policies Module Objective: Enable SRMs to effectively explain Baltai Energy’s maintenance requirements and warranty policies to customers, ensuring transparency and building long-term trust.

Your Instructor

admin

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Subscribe to our Newsletter

Stay informed on Industry trends

Company

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Contact Us

Course Module 29: Solar Panel and Inverter Basics
Module Objective: Equip Sales Relationship Managers (SRMs) with fundamental knowledge of solar panels and inverters to effectively explain their operations, benefits, and relevance to potential customers.

Course Module 30: Battery Storage Systems Overview
Module Objective: Provide SRMs with foundational knowledge about battery storage systems, enabling them to explain the importance, functionality, and advantages of batteries in solar energy solutions to customers.

Course Module 31: Installation Process Fundamentals (Non-Technical)
Module Objective: Equip SRMs with a foundational understanding of the solar installation process to confidently explain it to customers and address their non-technical questions.

Course Module 32: Monitoring Solar System Performance
Module Objective: Equip SRMs with the knowledge to explain how solar system performance is monitored and guide customers in effectively utilizing monitoring tools for optimal energy management.

Course Module 33: Troubleshooting Common Customer Issues
Module Objective: Equip SRMs with the skills and knowledge to address common customer concerns and resolve basic issues related to solar system performance, ensuring customer satisfaction and system efficiency.

Course Module 34: Explaining Maintenance and Warranty Policies
Module Objective: Enable SRMs to effectively explain Baltai Energy’s maintenance requirements and warranty policies to customers, ensuring transparency and building long-term trust.