Soft Skills and Personal Development

Categories: Soft Skills and Personal Development

About Course

Soft Skills and Personal Development

Objective: Develop interpersonal and professional skills that enhance SRMs’ effectiveness and resilience in the field.

Key Modules:

Communication Techniques for Engaging Customers
Negotiation Skills for Closing Deals
Stress Management and Resilience Building
Email, Phone, and WhatsApp Etiquette
Handling Difficult Customer Situations Professionally
Presentation and Public Speaking Skills
Time Management and Goal Setting

1. Importance of Effective Communication in Sales
2. Essential Communication Skills for SRMs
3. Active Listening Techniques
4. Verbal Communication: How to Speak Effectively
5. Non-Verbal Communication: Body Language & Voice Tone
6. Handling Customer Questions & Concerns
7. Closing Conversations & Follow-Ups
8. Key Principles of Effective Negotiation
9. Strategies for Managing Stress
10. Why Presentation and Public Speaking Skills Matter

Course Content

Module 46: Communication Techniques for Engaging Customers
Module Objective: Equip SRMs with effective communication strategies to build relationships, enhance customer trust, and increase sales.

Module 47: Negotiation Skills for Closing Deals
Module Objective: Equip SRMs with effective negotiation techniques to close deals successfully while ensuring a win-win outcome for both the customer and the company.

Module 48: Stress Management and Resilience Building
Module Objective: Help SRMs develop coping strategies to manage stress, maintain motivation, and build resilience in a challenging sales environment.

Module 49: Email, Phone, and WhatsApp Etiquette
Module Objective: Equip SRMs with professional communication skills across email, phone, and WhatsApp to improve customer interactions, build trust, and enhance sales efficiency.

Module 50: Handling Difficult Customer Situations Professionally
Module Objective: Equip SRMs with skills to effectively handle challenging customer interactions while maintaining professionalism, confidence, and a customer-first approach.

Module 51: Presentation and Public Speaking Skills
Module Objective: Equip SRMs with the ability to confidently present solar products, deliver persuasive pitches, and engage audiences effectively in sales meetings, webinars, and public forums.

Module 52: Time Management and Goal Setting
Module Objective: Equip SRMs with strategies to manage their time efficiently, prioritize tasks, and set achievable goals to maximize productivity in sales and customer engagement.

Your Instructor

admin